Privacy Policy

Introduction

This Privacy Policy explains how netprotrxum AS ("we", "us", or "our") collects, uses, processes, and protects your personal information when you use our website and analytics platform services. We are committed to protecting your privacy and ensuring transparency about our data practices in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Controller Information

The data controller responsible for your personal information is:

netprotrxum AS
Nordre gate 50
5065 Bergen, Vestland
Norway
Registration Number: 362514798
VAT Number: NO367485924MVA

Data We Collect

We collect and process the following categories of personal data through our website and platform:

Information You Provide Directly

When you interact with our services, we may collect personal information that you voluntarily provide, including:

• Contact information (name, email address, phone number)
• Company information (company name, job title, industry)
• Communication content (messages, enquiries, support requests)
• Account information (username, password, preferences)
• Payment information (billing address, payment method details)

Information Collected Automatically

When you visit our website or use our platform, we automatically collect certain technical information:

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, time spent, click patterns)
• Location information (general geographic location based on IP address)
• Cookie and tracking data (as described in our Cookie Policy)

How We Use Your Information

We process your personal data for the following purposes, based on our legitimate business interests and legal obligations:

Service Provision

We use your data to provide, maintain, and improve our analytics platform services, including:

• Creating and managing your account
• Processing your orders and payments
• Providing customer support and technical assistance
• Delivering platform updates and new features

Communication

We may use your contact information to:

• Respond to your enquiries and support requests
• Send important service announcements and updates
• Provide information about new features and services
• Send marketing communications (with your consent where required)

Analytics and Improvement

We analyse usage patterns and user feedback to:

• Improve our website and platform functionality
• Develop new features and services
• Optimise user experience and performance
• Conduct market research and business analysis

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual necessity: To perform our contract with you and provide our services
• Legitimate interests: To improve our services, conduct analytics, and grow our business
• Consent: For marketing communications and optional data processing activities
• Legal obligations: To comply with applicable laws and regulations

Data Sharing and Disclosure

We may share your personal information with trusted third parties in the following circumstances:

Service Providers

We work with carefully selected service providers who assist us in operating our business:

• Cloud hosting and infrastructure providers
• Payment processing services
• Customer support and communication platforms
• Analytics and marketing service providers

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our terms of service

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account information: Retained while your account is active and for up to 3 years after closure
• Transaction records: Retained for 7 years for accounting and tax purposes
• Marketing data: Retained until you withdraw consent or for up to 2 years of inactivity
• Website analytics: Anonymised after 26 months

International Data Transfers

As a Norwegian company, we primarily process data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Certification schemes and codes of conduct

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

Access and Portability

You have the right to:

• Request access to your personal data
• Receive a copy of your data in a portable format
• Request information about how we process your data

Correction and Deletion

You have the right to:

• Correct inaccurate or incomplete personal data
• Request deletion of your personal data (right to be forgotten)
• Restrict processing in certain circumstances

Consent and Objection

You have the right to:

• Withdraw consent for data processing based on consent
• Object to processing based on legitimate interests
• Opt out of direct marketing communications

Data Security

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection practices
• Incident response and breach notification procedures

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to contact us about data protection matters, please reach out to us:

Privacy Contact:
Email: privacy@netprotrxum.top
Phone: +47 55918710

Postal Address:
netprotrxum AS
Data Protection Officer
Nordre gate 50
5065 Bergen, Vestland
Norway

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data in violation of applicable privacy laws. In Norway, the relevant authority is:

Norwegian Data Protection Authority (Datatilsynet)
Website: datatilsynet.no
Email: postkasse@datatilsynet.no

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also provide additional notice through email or other communication methods.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy and handle your personal data.